Community Services

Community Impact Unit:

The Concord Police Department has a unit designated to address quality of life issues, including: criminal activity, nuisance issues, and homelessness. The Community Impact Unit (CIU) works directly with the CORE Team to provide resources and assistance to the unhoused, as well as the MHET (Mental Health Evaluation Team).  You can make complaints to CIU online via the City of Concord website.  Just click on “Report a Problem” and then “Concord Connect”.  For more specific questions, you can email them at



MHET Team:

Funded by Measure V, Concord launched a pilot program in June 2021 that pairs a County mental health specialist with a City police officer. The two work proactively to provide referrals to outpatient mental health services and other resources to help individuals experiencing significant mental health challenges remain in the community and avoid future crisis intervention and interactions with law enforcement.



CORE Team:

The City of Concord funds a full-time dedicated Coordinated Outreach, Referral, & Engagement (CORE) team that provides services to Concord's unsheltered residents. The CORE outreach team engages people on the streets and in the encampments where they live, providing basic supplies and services, and making referrals to housing and other services.  If you would like to request services or you have a concern regarding a homeless situation, please call the 211 line and ask for a response by the CORE team. Simply dial “211” from your home or cell phone.



Contra Costa Crisis Center/211:

The Contra Costa Crisis Center is a nonprofit organization, committed to provide free 24/7 services to everyone in need.  Its mission is to keep people alive and safe, help them through crises, and provide or connect them with culturally relevant services in the community.  Call 211 or 1-800-833-2900, or text the word "HOPE" to 20121 for help any time of day or night.