City of Concord, California

Community Service Desk (CSD)

The Role of the Community Service Desk

  • Community service officers provide customer service to the community of Concord by being a liaison for other units in the police department, completing basic investigations, documenting crimes, providing fingerprinting/Livescan services, and providing community oriented police services to everyone who enters police headquarters.
  • CSD Officers are supervised by a police corporal.

Community Meeting Room

The Concord Police Department encourages the use of our community meeting room to the public for organizations that contribute to the quality of living in the city of Concord through their programs.

It is available Monday through Friday 8 a.m. to 5 p.m, except on holidays. The room capacity is 45.

Any questions concerning the conference room can be directed to the Community Service Desk extension (925) 603-5913.

Fingerprinting - Livescan and Inked Services

The Concord Police Department offers both Livescan and inked fingerprinting services to the public at the 1350 Galindo St location.


  • By appointment only please call 671-3220.
  • The fee for Livescan is $47, which does not include any required State and/or Federal clearance fees (DOJ/$32, FBI/$19, CAI/$15). See California Attorney General's website for complete fee schedules.
  • The fee for Ink prints is $30.00 (Notice- effective July 1, 2005 the Department of Justice no longer accepts Ink fingerprint cards).
  • Cash, Visa/MasterCard or Business checks from a company or organization requesting the fingerprint clearance will be accepted as payment for this service. No personal checks are accepted.

All Livescan transmittal forms, credential and character applications should be completed before you arrive for your appointment. Please also bring photo identification and present it to the Livescan technician when requested. All fees are subject to change without notice. See California Attorney General's website for more information on Livescan agencies.

Merchant Reports (Differential Police Response)

If you are a merchant and are actively involved in reducing shoplifting incidents with a loss prevention program, the Concord Police Department invites you to join our Merchant program. This program is supervised by the Community Service Desk corporal who provides periodic training and special police reports for merchants in the program.

In summary, a merchant normally stops, detains or arrests a shoplifting violator. The merchant calls CPD and an officer is sent to the location to handle the shoplifting arrest. Due to high calls for service and priority dispatching, merchants often wait between an hour or more for an officer.

Once enrolled in the merchant program (in certain cases), a merchant can arrest a shoplifter, notify CPD of the arrest, complete the appropriate paperwork and release the shoplifter without the need of waiting for an officer. The paperwork is sent to the CSD corporal who will then forward the paperwork for prosecution or diversion.

To join the CPD merchant program call the CSD Corporal at 925-603-5913.

Prescription Drug Disposal at the Concord Police Department

Drop bin located in the community service desk lobby. Pills should be placed into a bag. Zip lock bags are ideal since they can be sealed. The bags are then placed into a secure drop slot. You can only drop off medications during the Community Service Desk operating hours on Monday thru Friday, 8 am to 5 pm.

We do not accept the following:

  • Pill bottles. We are trying to eliminate the amount of waste.
  • Needles, lancets, pen needles (No sharps)
  • Aerosol cans
  • Thermometers
  • Illegal controlled substances
  • Personal care products

More information at Pharmaceutical Disposal Program (Central Contra Costa Sanitary District)

Phone Reports

If you have been the victim of the following crimes, the Community Service Desk can take your report over the phone. These reports include:

  • Violation of a restraining order
  • Violation of domestic violence restraining order.
  • Garbage dumping
  • Burglary of garages, or residential storage sheds with no forced entry.
  • Forgery
  • Petty theft $950.00 or less
  • Theft over $950.00
  • Identity theft
  • Vandalism
  • Trespassing
  • Annoying and/or threatening telephone calls.
  • Vehicle theft (victim signature required)
  • Throwing objects at moving vehicles.
  • Missing person where no foul play is suspected and party is not at risk.
  • Runaway juveniles, 13 years of age and older, where no foul play is suspected and party is not at risk.

Please feel free to call the CSD and a CSD Officer will assist you or take your report at (925) 671-3220.

City of Concord CA